> For the complete documentation index, see [llms.txt](https://wiki.reverbslowed.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.reverbslowed.com/member-guidance/contact-procedure.md).

# 🎫 Contact Procedure

All network members are recommended to follow this logging and escalation process. Bypassing any steps will hinder our ability to assist you effectively.

## **1) Log a Ticket in Discord**

Network members are advised to log their questions or issues by creating a ticket in the #support channel within our [Discord server](https://discord.gg/8uWBdWAbNG). This ensures that all queries are documented and can be tracked for resolution.

By doing this you will receive the fastest response, as any staff member who can assist will be able to respond. This also helps ensure your query isn't forgotten about.

## **2) Escalation to Community Manager**

If you feel that your ticket response is unsatisfactory or if your issue is not being resolved in a timely manner, you have the option to escalate your concern.

To do this, reach out to our Community Manager; Jedson, via Discord DM, username; jedsun All network members have Jedson on their friends list for easy communication.

## **3) Final Escalation to Network Host**

If you are still not satisfied after discussing your issue with the community manager, you can proceed to the final step of escalation by contacting our network host; DJ Silver, via Discord DM, username; silverkisses